Legal

Privacy Policy

Information We Collect

Alderhaven Hospitality Limited collects only the information needed to respond to your enquiry or manage your booking. This may include your name, email address, phone number, preferred dates and the content of messages you send us.

How Information Is Used

We use personal information to reply to enquiries, prepare proposals, manage reservations and coordinate events at our venue. We do not sell personal information, and we do not use it for purposes unrelated to your stay or event.

Contact Forms

When you submit a contact or enquiry form, the details you provide are sent to our hospitality team and used solely to respond to your request. Submitting a form does not create a booking or any obligation on either side.

Event Inquiries

For private events and salon enquiries we may ask for additional details — party size, dates and requirements — so that a coordinator can prepare an accurate proposal. This information is shared only with the team members arranging your event.

Cookies

This website uses a small number of cookies for essential functions and aggregated analytics. Please see our Cookie Policy for details and management options.

Data Storage

Enquiry records are stored on secure systems and retained only as long as needed to handle your request, meet legal obligations or maintain our business records. Information is then deleted or anonymised.

Third-Party Providers

We may use a limited number of trusted providers — for example email, hosting or map services — to operate the website and respond to you. These providers process information only on our instructions and under their own privacy obligations.

Your Rights

You may request access to the personal information we hold about you, ask for it to be corrected, or ask for it to be deleted where we have no legal reason to retain it. To exercise these rights, contact us using the details below.

  • Access the information we hold about you
  • Request correction of inaccurate details
  • Request deletion of your information
  • Withdraw consent to further contact

Data Security

We apply reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access. Access is limited to team members who need it to perform their duties.

Contact Details

Questions about this policy or about your information can be directed to: